1. Information We Collect
Creature Pest Services collects personal information (name, address, phone, email) necessary to provide pest management services, process billing, and send annual service reminders.
Site Media: We may also collect photographs or videos of your property (such as roof voids, sub-floors, or specific infestation sites) to document findings, justify treatment plans, and fulfill insurance requirements.

2. How We Use Your Data
Service Delivery: To deliver on-site pest treatments and termite inspections.
Compliance: To maintain records required by QLD Health and QBCC regarding the use of specific chemicals and inspection findings on your property.
Marketing: We may send occasional service reminders or special offers. You can opt out at any time via the "unsubscribe" link or by contacting us directly.

3. Third-Party Disclosure & Subcontractors
We do not sell your data. We only share information with third parties required to complete your service, including:
Payment processors and cloud-based invoicing software.
Termite baiting system manufacturers (for warranty registrations).
Subcontractors: Licensed technicians or inspectors engaged by Creature Pest Services to perform work on our behalf.

4. Data Security & Retention (2026 Compliance)
We take reasonable steps to ensure your information is stored securely.
Breach Notification: In the event of a data breach, we follow the Notifiable Data Breaches (NDB) scheme as required by the Australian Privacy Act.
Retention: We retain chemical application records for the minimum period required by Queensland law (typically 3 years), after which they are securely destroyed or de-identified.

5. Your Rights
You may request access to, or correction of, your personal information or any site media we have on file by contacting us at andre@creaturepestservices.com.au.

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